Terms and Conditions

Terms And Conditions


All users of this site agree that access to and use of this site are subject to the following terms and conditions and other applicable law. If you do not agree to these terms and conditions, please do not use this site.

The entire content included in this site, including but not limited to text, graphics, photography, and site programming code is copyrighted as a collective work under the United States and other copyright laws, and is the property of StrandTea.com. The collective work includes works that are licensed to StrandTea.com.  Copyright  1997-2022. StrandTea.com ALL RIGHTS RESERVED. Permission is granted to electronically copy and print hard copy portions of this site for the sole purpose of placing an order with StrandTea.com or purchasing StrandTea.com products. You may display and, subject to any expressly stated restrictions or limitations relating to specific material, download or print portions of the material from the different areas of the site solely for your own non-commercial use, or to place an order with StrandTea.com or to purchase StrandTea.com products. Any other use, including but not limited to the reproduction, distribution, display or transmission of the content of this site is strictly prohibited, unless authorized by StrandTea.com in writing. You further agree not to change or delete any proprietary notices from materials downloaded from the site.

Refunds, Returns and Cancellations
Strand Tea will replace any defective or broken teapot or tea accessory.  Notify us within 10 days of receipt.  We will replace the product immediately and pay for return shipping as arranged by our staff.   We will also refund the full price of any unused teapot or tea accessory or exchange it for another teapot or tea accessory, if you don’t like it.  You will be responsible for shipping charges only.

If we mistakenly sent the wrong tea, contact us and we will immediately send you the correct tea and pay for return shipping if we ask you to return the mistaken tea.. 

All tea orders are packed fresh – we do not pre-package.  We usually ship the same or following business day, If you need to cancel an order you must do so prior to receiving the Order Shipped Confirmation.  If we have already shipped your order you can return it unopened for a full credit.

We test tea every day, drink all of our teas ourselves, and offer premium tea accessories we use ourselves.  So we will do our best to remedy any problems which arise from any of our teas or tea accessories.  We encourage you to call toll free 888 718-6358 to briefly explain the situation and staff will try to resolve any concerns immediately on the phone.  You can also E-mail us at CustomerService@strandtea.com

Strand Tea will gladly exchange unused teapots and tea accessories for any reason.  Staff will help arrange for another item, be able to make adjustments in any price differences, and help arrange for the return. You will be responsible only, for paying  the shipping costs.. You must discuss the exchange with a member of our customer service department before mailing anything by calling toll free 888 718-6358 during business hours or  by emailing us at Customerservice@strandtea.com.

All trademarks, service marks and trade names of StrandTea.com used on the site are trademarks or registered trademarks of StrandTea.com

Warranty Disclaimer
This site and the materials and products on this site are provided "as is" and without warranties of any kind, whether express or implied. To the fullest extent permissible pursuant to applicable law, StrandTea.com disclaims all warranties, express or implied, including, but not limited to, implied warranties of merchantability and fitness for a particular purpose and non-infringement. StrandTea.com does not represent or warrant that the functions contained in the site will be uninterrupted or error-free, that the defects will be corrected, or that this site or the server that makes the site available are free of viruses or other harmful components. StrandTea.com does not make any warrantees or representations regarding the use of the materials in this site in terms of their correctness, accuracy, adequacy, usefulness, timeliness, reliability or otherwise. Some states do not permit limitations or exclusions on warranties, so the above limitations may not apply to you.

Limitation of Liability
StrandTea.com shall not be liable for any special or consequential damages that result from the use of, or the inability to use, the materials on this site or the performance of the products, even if StrandTea.com has been advised of the possibility of such damages. Applicable law may not allow the limitation of exclusion of liability or incidental or consequential damages, so the above limitation or exclusion may not apply to you.

Typographical Errors
In the event that a StrandTea.com product is mistakenly listed at an incorrect price, or the contents of the order is calculated incorrectly, StrandTea.com reserves the right to refuse or cancel any orders placed for product listed at the incorrect price. StrandTea.com reserves the right to refuse or cancel any such orders whether or not the order has been confirmed and your credit card charged. If your credit card has already been charged for the purchase and your order is canceled, StrandTea.com shall issue a credit to your credit card account in the amount of the incorrect price.

We have done our best to display as accurately as possible the colors of the products shown on the Website. However, because the colors you see will depend, in large part, on your monitor, we cannot guarantee that your monitor’s display of any color will be accurate. 

These terms and conditions are applicable to you upon your accessing the site and/or completing the registration or shopping process. These terms and conditions, or any part of them, may be terminated by StrandTea.com without notice at any time, for any reason. The provisions relating to Copyrights, Trademark, Disclaimer, Limitation of Liability, Indemnification and Miscellaneous, shall survive any termination.

StrandTea.com may deliver notice to you by means of e-mail, a general notice on the site, or by other reliable method to the address you have provided to StrandTea.com.

Your use of this site shall be governed in all respects by the laws of the state of Oregon, U.S.A., without regard to choice of law provisions, and not by the 1980 U.N. Convention on contracts for the international sale of goods. You agree that jurisdiction over and venue in any legal proceeding directly or indirectly arising out of or relating to this site (including but not limited to the purchase of StrandTea.com products) shall be in the state or federal courts located in Oregon. Any cause of action or claim you may have with respect to the site (including but not limited to the purchase of StrandTea.com products) must be commenced within one (1) year after the claim or cause of action arises.  StrandTea.com failure to insist upon or enforce strict performance of any provision of these terms and conditions shall not be construed as a waiver of any provision or right. Neither the course of conduct between the parties nor trade practice shall act to modify any of these terms and conditions. StrandTea.com may assign its rights and duties under this Agreement to any party at any time without notice to you.

Use of Site
Harassment in any manner or form on the site, including via e-mail, chat, or by use of obscene or abusive language, is strictly forbidden. Impersonation of others, including a StrandTea.com or other licensed employee, host, or representative, as well as other members or visitors on the site is prohibited. You may not upload to, distribute, or otherwise publish through the site any content which is libelous, defamatory, obscene, threatening, invasive of privacy or publicity rights, abusive, illegal, or otherwise objectionable which may constitute or encourage a criminal offense, violate the rights of any party or which may otherwise give rise to liability or violate any law. You may not upload commercial content on the site or use the site to solicit others to join or become members of any other commercial online service or other organization.

Participation Disclaimer
StrandTea.com does not and cannot review all communications and materials posted to or created by users accessing the site, and is not in any manner responsible for the content of these communications and materials. You acknowledge that by providing you with the ability to view and distribute user-generated content on the site, StrandTea.com is merely acting as a passive conduit for such distribution and is not undertaking any obligation or liability relating to any contents or activities on the site. However, StrandTea.com reserves the right to block or remove communications or materials that it determines to be (a) abusive, defamatory, or obscene, (b) fraudulent, deceptive, or misleading, (c) in violation of a copyright, trademark or; other intellectual property right of another or (d) offensive or otherwise unacceptable to StrandTea.com in its sole discretion.

You agree to indemnify, defend, and hold harmless StrandTea.com, its officers, directors, employees, agents, licensors and suppliers (collectively the "Service Providers") from and against all losses, expenses, damages and costs, including reasonable attorneys' fees, resulting from any violation of these terms and conditions or any activity related to your account (including negligent or wrongful conduct) by you or any other person accessing the site using your Internet account.

Third-Party Links
In an attempt to provide increased value to our visitors, StrandTea.com may link to sites operated by third parties. However, even if the third party is affiliated with StrandTea.com, StrandTea.com has no control over these linked sites, all of which have separate privacy and data collection practices, independent of StrandTea.com. These linked sites are only for your convenience and therefore you access them at your own risk. Nonetheless, StrandTea.com seeks to protect the integrity of its web site and the links placed upon it and therefore requests any feedback on not only its own site, but for sites it links to as well (including if a specific link does not work).